**Title: Resolving Printer Connection Issues on Windows 10**
**Article ID:** 2023-PRTR-101
**Issue Summary:** A customer reported being unable to connect their printer to a Windows 10 PC. The printer was not appearing in the list of available devices, and attempts to manually add the printer were unsuccessful.
**Symptoms:** - Printer not visible or detectable in the Windows 10 "Add Printer" section. - Printer drivers were confirmed to be installed, but the connection problem persisted. - Printer was using a WiFi connection, verified by the printer's control panel.
**Troubleshooting Steps:**
1. **Verify Network Connection:** - Ensured the printer was properly connected to the WiFi network by printing a network configuration page from the printer's control panel. - Confirmed the WiFi network on the computer matched that of the printer.
2. **Check Windows 10 Printer Settings:** - Navigated to "Settings" > "Devices" > "Printers & Scanners". - Selected "add a printer or scanner" but the printer still did not appear.
3. **Restart Devices:** - Advised a restart of both the printer and the computer to reset potential connectivity issues. - Confirmed with the customer that the printer and PC were updated with the latest firmware and OS updates respectively.
4. **Add Printer Using IP Address:** - Guided the customer to add the printer manually using its IP address. - Accessed the printer settings again and selected "Add a printer or scanner". - When clicking "The printer that I want isn’t listed," opted for "Add a printer using a TCP/IP address or hostname." - Entered the printer's IP address and followed prompts to complete installation.
5. **Firewall and Antivirus Settings:** - Briefly disabled the firewall and antivirus software to rule out any interference. - Verified connectivity, then re-enabled security software.
**Resolution:** The printer was successfully added via its IP address, allowing the customer to print wirelessly. The customer confirmed the printer was now functioning correctly.
**Recommendations for Future Incidents:** - Ensure all devices are connected to the same network. - Periodically update printer software and drivers. - Consider setting a static IP address for the printer to prevent DHCP-related connectivity issues. - Check firewall settings to allow printer software access if similar issues arise.
**Keywords:** Printer connection issue, Windows 10, WiFi printer setup, printer IP address, network configuration.